The value of relationships for business is intangible and difficult to measure, although the majority of executives believe that relationships are a key to business success. *
The Relational Capital Group has provided an assessment to measure relational capital called RQ or Relational Quotient. They conducted a national survey of top executives of companies with annual revenues of more than $100,000,000. They found that “90% of the CEO/COO/Presidents surveyed attributed their business results each year to the strength of their relationships.” The relationships they referred to are both personal and professional and internal and external to their companies.
The highly successful executives agreed that strong, healthy, effective relationships with employees, customers, colleagues, and suppliers are essential to business performance. The value of relationships is one of the intangible assets that, along with good-will, knowledge and skills, make up more than half of the value of a company.
* Image credit to Socius